Question 1

What happens once I have placed my order?

Accepted Answer

Upon the fulfillment of your request and the reception of your payment by us, a confirmation email will be dispatched to you, notifying you that the processing of your request is underway. Typically, merchandise will be dispatched within 1-2 business days following the verification of your request.

Question 2

I’m having problems placing my order – can you help?

Accepted Answer

Please email us at Info@coffybaby.com and a member of our team will be happy to help.

Question 3

How much do you charge for delivery?

Accepted Answer

Information on shipping charges can be found on Delivery & Returns page

Question 4

What payment methods can I use?

Accepted Answer

We accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept secure payments via PayPal.

Question 5

Can I track my order online?

Accepted Answer

Once your order is dispatched, you should receive an email with your tacking reference number and a link to the delivery company’s parcel tracking website.

Question 6

When will I receive my package?

Accepted Answer

We ask that you allow up to 2 to 3 working days to receive your purchase. Please see our Shipping & Returns page for further information.

Question 7

What if I receive the wrong item?

Accepted Answer

Although unlikely, if you do receive an incorrect item, please contact Info@coffybaby.com and include your order number and email address.